Privacy Policy

What this policy covers

This policy explains how Kentucky Restoration Pros handles information when you visit this website or call the phone number published on it. It applies to this site and to our call-routing service. It does not apply to the practices of any independent provider you are connected with, each of which sets its own policies.

Information we handle

This website does not use contact forms, chat widgets, visitor accounts, or email capture. You are not asked to submit a name, address, or email address in order to use it.

When you call the number on this site, the information you give during that call may include your name, phone number, service address or city, a description of the water damage, and whether you intend to file an insurance claim. We use that information to determine which provider can serve your area and to connect you with them. Call recordings or call notes may be retained for a limited period for quality, dispute resolution, and record-keeping purposes.

Like most websites, our hosting infrastructure may automatically record standard technical information such as the requesting IP address, browser type, and the pages requested. That information is used for security and for understanding aggregate traffic levels.

How information is shared

To do what you called us for, we share the details of your request with one or more independent providers who work in your area so that one of them can respond. That sharing is the purpose of the service. We do not sell personal information to unrelated third parties, and we do not rent call data to marketing lists.

We may also disclose information when required by law, to respond to a lawful request from a public authority, to enforce our terms, or to protect the safety and rights of any person. If ownership of this service changes, information may be transferred as part of that transaction.

Cookies and analytics

This site does not set advertising cookies and does not use cross-site tracking pixels. Aggregated traffic measurement, if used, counts page requests rather than identifying individuals. You can block cookies in your browser settings without affecting your ability to read any page on this site or to call the number on it.

Your choices

You may ask what information we hold about your call and request that it be corrected or deleted, subject to any records we are legally required to retain. Because this site collects no contact information through the browser, such a request would relate to a phone call. Contact us at the number published on this site to make a request. If you would prefer not to have your request shared with a provider, you are of course under no obligation to call at all.

Children

This service is intended for homeowners and adults arranging service for a property. It is not directed at children, and we do not knowingly collect information from anyone under 13.

Security and retention

We use reasonable administrative and technical measures to protect the information we handle, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Call records are kept only as long as they serve the purposes described in this policy or as required by law.

Changes to this policy

If we change how information is handled, this page will be updated and the revision date at the top of the page changed. Continued use of the site after an update means you accept the revised policy.