Contact Us

The fastest way to get help

Phone is the only way to reach us, and that is deliberate. Water damage moves faster than an inbox, and a call is the only channel where someone can ask you the two or three questions that determine whether a crew needs to be on the road in the next ten minutes. There are no contact forms on this site and no email address to check.

What to have ready when you call

• The address and the part of the home that is wet, such as a basement, kitchen, bathroom or hallway.
• How deep the water is, and whether it is still rising.
• Whether the water is clean, murky, or smells like sewage.
• Roughly how long the water has been there.
• Whether the electricity to that area is off, and whether anyone in the home has a health condition.
• Your insurance carrier, if you already know you intend to file a claim.

Hours

Our line is open 24 hours a day, 7 days a week, including weekends and holidays. Provider availability is subject to market, staffing and demand, so response windows vary, but someone will always answer the phone and tell you what to expect.

What we can help with

Most calls fall into a handful of situations: a basement taking on water during or after a storm, a burst or frozen pipe that soaked a wall or a ceiling, a water heater or appliance failure, a toilet or drain that overflowed, a flood that left mud and contaminated water behind, or a damp area that has been that way for weeks and now smells musty. Each of those maps to a specific service and a specific set of equipment.

We can also help when you are not sure what you are looking at. A stain on a ceiling, a soft spot in a floor, a water bill that jumped, or a smell that only shows up when the house is closed up are all worth a call, because they usually mean moisture is sitting somewhere it should not be. Explaining what you see costs nothing, and it often narrows the problem to one or two likely causes before anyone arrives.

Where the calls come from

We take calls from every part of Kentucky. The largest share come from the Louisville and Lexington metros, and from the northern Kentucky communities along the Ohio River, where older housing, clay tile sewer laterals and a wet climate line up badly. Western Kentucky calls cluster around storm systems, and calls from the eastern mountains usually follow a slow-moving storm that turns a creek into a wall of water in a matter of minutes.

Small towns and rural counties are part of the network too. Distance affects arrival time, not eligibility, so tell the dispatcher exactly where you are and they will tell you honestly what is realistic.

Before you call: three quick checks

If you can do these safely, they make the call go faster. First, find and shut off the water at the main if a supply line has failed. Second, determine whether the electricity to the wet area is off, and if it is not, stay out of that space. Third, take photos of the water line on the walls and of anything already damaged.

Do not wade into water near outlets, do not run a shop vacuum in standing water, and do not start cutting drywall to find the source. Those three mistakes turn a manageable loss into a dangerous or expensive one more often than anything else.